While cutting-edge technological advancements may seem exciting to some, not everyone feels that way. There will always be those who deem new technology as overly confusing and prefer to do things the old-fashioned way. New technology can be alienating in that way. Paradoxically, innovations designed to enhance convenience are perceived to have the opposite effect. Patrons who are not as inclined to adopt new technology need a little extra help to make the switch.
As an industry leader, Global Payments remains dedicated to helping patrons maximize the value of VIP Preferred products through the availability of our VIP Preferred Concierge program. Global Payments successfully launched the VIP Preferred Concierge program at Downstream Casino Resort to engage with patrons. The VIP Preferred Concierge program is the first and only of its kind. Global Payments works closely with casino properties to drive customer engagement and ensure mutual success.
The VIP Preferred Concierge team demonstrates Global Payments’ products like VIP Mobility™, the industry’s first mobile solution enabling true cashless gaming, and VIP Preferred®, Global Payments’ industry-standard e-check network, while offering “Genius Bar”-like customer service. By providing hands-on assistance, the VIP Preferred Concierge program drives VIP mobility downloads and usage and promotes VIP Preferred services.
The VIP Preferred Concierge program also gathers feedback from patrons in real-time to ensure their satisfaction of VIP Preferred remains high. Once patrons begin to use VIP Preferred, they adopt the technology faster than they initially assumed. The VIP Preferred Concierge program has already received valuable information from patrons at Downstream Casino Resort. One patron said to a concierge team member, “Oh wow, this seems like it will be really easy to learn the more I use it.” Another endearingly admitted, “I’m a dinosaur, but after you explained to me how to use this app, now I at least feel like a very tech-savvy dinosaur.”
Global Payments Gaming Solutions’ unique boots-on-the-ground model for customer outreach is designed to make Global Payments’ technology more accessible for all patrons. The VIP Preferred Concierge program is flexible enough to assist patrons on an individual basis and has been effective in making Global Payments’ technology more accessible.
Click here to learn how Global Payments Gaming Solutions’ products and services improve the casino gaming experience.