For many, NIGA was their first in-person event since the start of the global pandemic. In addition to halting in-person events, the global pandemic expedited the need for cashless, contactless solutions. According to a global survey, 74% of participants will continue using contactless payments once the pandemic subsides, proving that cashless gaming is the future of the industry. In light of these numbers, operators should plan to provide cashless solutions after the pandemic and well into the future.
While attending NIGA, the Global Payments team had the opportunity to speak with casino executives and tribal gaming leaders about the industry’s shift to cashless. Here are a few of the main takeaways that you may have missed from this year’s NIGA conference.
How is Global Payments meeting the needs of patrons who prefer cashless gaming?
In 2020, Global Payments leveraged its existing technology within VIP Mobility™ to advance cashless gaming. VIP Mobility is the industry’s first mobile solution enabling true cashless gaming from funding through cash-out.
What differentiates VIP Mobility from other cashless solutions in the industry?
Unlike other cashless solutions, VIP Mobility does not require additional technology certifications on the floor, creating an effortless transition to cashless gaming. Not only does VIP Mobility empower casinos to reduce their operating costs, but it also enables them to overcome the limited capabilities of legacy technology to establish a true, consumer-centric approach on the floor.
How has your technology added convenience and ease of use to patrons?
VIP Mobility is built on the decades-old, industry standard for check cashing, Global Payments’ VIP Preferred® e-check network. Leveraging the convenience, flexibility and ease of VIP Preferred, plus functions like eCheck and Choice 4™ deferred settlement, the app allows patrons to transfer funds directly from their personal bank account to their game.
What capabilities do you see in the future of cashless gaming?
In today’s market, there is tremendous opportunity for casinos to leverage cashless solutions to provide patrons with an enhanced and safe gaming experience. Industry experts expect to see more developments in the ways cashless solutions can help casino operators enforce responsible gaming.
As cash usage continues to decline, casino operators should strive to implement cashless, contactless solutions that create an engaging experience for patrons. Click here to learn more about how Global Payments is putting cashless payments into play or visit our Resource Center.