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Recent discussion in the commercial gaming industry has fixated on digital gaming. There’s good reason for this excitement. Digital gaming has exploded in popularity in recent years, and smaller margins means gaming institutions stand to earn more through digital channels. However, gaming industry...

In-person and online casino operators are constantly seeking new ways to improve the patron experience. There are countless different solutions for adapting the gaming experience. Deciding where to start can be overwhelming. Often, casino operators utilize new technologies to create a unique,...

The recent success of commercial gaming has been unprecedented. In 2021, the commercial gaming industry achieved its highest ever annual revenue of $53 billion. While this success has been an encouraging sign for commercial gaming professionals, it has also raised some concern about responsible...

After a challenging 2020, the 2021 College Basketball Tournament was an exciting spectacle for basketball fans across the U.S. and a triumph after the coronavirus prematurely ended the previous tournament. Not only was the 2021 tournament a success for college basketball, but it also served as a...

The popularity and success of sports betting exploded in 2021. According to the American Gaming Association’s (AGA) Commercial Gaming Revenue Tracker, sports betting reached a record-breaking $4.29 billion in revenue last year. Recent events show that 2022 will be another big year for sports...

The gaming houses of the 1800s first introduced chips to standardize bets and payments, since gamblers would bring gold nuggets, dust or even their cows to the table to bet with. The chips became such a convenient way for casinos to regulate and control the flow of money that today the chip is...

Last Tuesday, the American Gaming Association (AGA) delivered the State of the Industry Webinar, which recapped an unprecedented year for the commercial gaming industry and forecasted many developments to come in 2022. AGA President and CEO Bill Miller addressed the commercial gaming industry,...

When organizations encounter problems with their operations, managers and leaders seek solutions that can best address the issues at hand. This seems obvious on paper, but in practice much more is involved in choosing which solutions are adopted. Operators must consider how new solutions will...

Over the past several years, commercial gaming has become massively popular and successful. Ever since the Supreme Court repealed the federal ban on sports wagering in 2018 (Murphy vs. National College Athletic Association), states across the country have passed their own gambling legislation. In...

In the gaming industry, casino operators work to optimize convenience and deliver an enjoyable experience. Gaming industry professionals investigate every aspect of the patron experience to identify areas for improvement, and often, especially since the beginning of the pandemic, obstacles to...