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Global Payments Gaming Solutions has long sought to create a complete cashless solution for casinos. While Global Payments offers a host of innovative and robust payments solutions on its own, partnerships are an important means of strengthening current products and offering new solutions....

While cutting-edge technological advancements may seem exciting to some, not everyone feels that way. There will always be those who deem new technology as overly confusing and prefer to do things the old-fashioned way. New technology can be alienating in that way. Paradoxically, innovations...

Recent discussion in the commercial gaming industry has fixated on digital gaming. There’s good reason for this excitement. Digital gaming has exploded in popularity in recent years, and smaller margins means gaming institutions stand to earn more through digital channels. However, gaming industry...

In-person and online casino operators are constantly seeking new ways to improve the patron experience. There are countless different solutions for adapting the gaming experience. Deciding where to start can be overwhelming. Often, casino operators utilize new technologies to create a unique,...

The gaming houses of the 1800s first introduced chips to standardize bets and payments, since gamblers would bring gold nuggets, dust or even their cows to the table to bet with. The chips became such a convenient way for casinos to regulate and control the flow of money that today the chip is...

Last Tuesday, the American Gaming Association (AGA) delivered the State of the Industry Webinar, which recapped an unprecedented year for the commercial gaming industry and forecasted many developments to come in 2022. AGA President and CEO Bill Miller addressed the commercial gaming industry,...

When organizations encounter problems with their operations, managers and leaders seek solutions that can best address the issues at hand. This seems obvious on paper, but in practice much more is involved in choosing which solutions are adopted. Operators must consider how new solutions will...

In the gaming industry, casino operators work to optimize convenience and deliver an enjoyable experience. Gaming industry professionals investigate every aspect of the patron experience to identify areas for improvement, and often, especially since the beginning of the pandemic, obstacles to...

The past year brought many changes and defined a “new normal” after another year of the coronavirus pandemic. The pandemic still shapes our lives, but vaccines and readily available testing have made it possible to live with the virus. These changes in conditions affect everyone both personally and...

At SBC Summit North America, Bill Miller, president and CEO of the American Gaming Association (AGA), had a 40-minute-long discussion with CNBC’s Contessa Brewer about the state of the gaming industry. Miller and Brewer discussed some of the challenges facing the gaming industry, including pandemic...