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The past year brought many changes and defined a “new normal” after another year of the coronavirus pandemic. The pandemic still shapes our lives, but vaccines and readily available testing have made it possible to live with the virus. These changes in conditions affect everyone both personally...

At SBC Summit North America, Bill Miller, president and CEO of the American Gaming Association (AGA), had a 40-minute-long discussion with CNBC’s Contessa Brewer about the state of the gaming industry. Miller and Brewer discussed some of the challenges facing the gaming industry, including...

In 2021, the global gaming industry made a remarkable recovery in the wake of the coronavirus pandemic. The pandemic presented a major setback for the gaming industry, especially casino gaming, but easing COVID-19 restrictions and continued legalization of gambling opened the opportunity for the...

A casino operator’s most important goal is to create an engaging gaming experience for patrons. Casino operators constantly try new approaches to improve engagement and encourage patrons to return. Implementing innovative technology is an effective way to enhance the patron experience, but only...

For years, the gaming industry has explored the idea of cashless payments. However, increasing consumer expectations and the global pandemic shifted cashless payments from an opportunity to meet patrons’ evolving preferences to a necessity. According to the American Gaming Association, 59% of...

The ability of technology to provide services in a completely digital, intuitive, and nearly concierge-like environment has transformed the way all industries view the customer experience, including the gambling sector. For over two years, operators have witnessed a rapid acceleration in the...

Presented annually by the American Gaming Association (AGA), the Global Gaming Expo (G2E) is the world’s premier gathering of commercial and tribal gaming professionals. Since last year’s G2E was held virtually, Global Payments had the invaluable opportunity to connect with attendees in-person...

G2E 2021, the premier event for commercial and tribal gaming professionals, is quickly approaching. The in-person event is scheduled for Oct. 4-7 at the Venetian Expo in Las Vegas, Nevada.

Nevada Gaming Commission’s regulation 5.225 effectively required all new cashless wagering technologies to create a wagering account. However, wagering account creation causes numerous challenges, among them:

The need for modernized payment offerings in casinos shifted from a luxury to a necessity due to increasing consumer expectations and the COVID-19 global pandemic. In 2020, Global Payments leveraged its existing technology within VIP Mobility™ and VIP Financial Center™ to help casinos meet the...