Resouce Signature_Email SIgnature_02

VIP Playbook

The VIP resource guide to optimize your guest experience and deliver profitable growth

HOW TO USE THESE RESOURCES

VIP HELP CENTER

TOOLKITS

MARKETING RESOURCE CENTER

CONTACT US

Welcome to VIP Playbook

Christopher Justice GPGS (2) (2) (3)-1We are pleased to share with you our new VIP Playbook. It serves you and your team as an immediate resource, filled with the insights needed most to help you optimize your guest experience and deliver profitable growth.


Christopher Justice
President, Global Payments Gaming Solutions

 

Register for Access

For access to complete VIP Playbook resources, please click the button below to submit a user request form using your company email address.

Secured portions of the VIP Playbook are provided solely for merchants and employees who are currently contracted with Global Payments Gaming Solutions (GPGS).

All user requests are subject to review and approval by GPGS site administrators.

Register >
Path Background-1

How to Use ThESE ResourceS

VIP Playbook provides all the resources you need to support your staff and guests for ease of use and maintenance of your Global Payments products.

 

icon-manual

VIP HELP CENTER

Access troubleshooting articles, technical guides, and maintenance documentation.  Use these in collaboration with your GP partners and for training activities with your staff.

toolbox

TOOLKITS

Check here for up-to-the-minute product information to support for new releases and product launches.

Learn More >

icon-box

MARKETING RESOURCE CENTER

See how properties are collaborating and cobranding with Global Payments to enhance guest engagement. Download and print materials to supplement your Global Payments marketing campaigns.

Learn More >

VIP HELP CENTER

Click on the Learn More link to see technical documentation, maintenance guides, and training materials for all your Global Payments products.

kiosks

ATM / Kiosk

All-in-one kiosks offer a secure and reliable self-service platform for easy cash access and cross-selling across the property

icon-chart

 

BusinessView

Cloud-based reporting system, enables our clients to view performance across all of their physical and digital gaming properties

icon-card

 

Financial Center (MFA)

Multi-factor authentication for cash advance transactions

icon-check

VIP Lightspeed

Cage solutions that set the industry standard for speed, simplicity and security

icon-mobile-blue

VIP Mobility

Cashless gaming with VIP Mobility

icon-shield-1

VIP Shield

VIP Shield provides casinos with a new level of compliance assistance by automating Title 31 Anti-Money Laundering and IRS reporting processes

Toolkits

We know operational excellence is the bottom line for creating exceptional guest experiences and business success. Click on the buttons below to access operational procedures and quick reference guides that make your Global Payments products come to life front of house.

ATM / Kiosk

Guides
GUIDES

BusinessView

Financial Center (MFA)

VIP LightSpeed

eLearning (COMING SOON)
COMING SOON

VIP Preferred

Marketing Tools
Marketing Tools

VIP Mobility

VIP Shield

eLearning (COMING SOON)
COMING SOON

BUSINESS VIEW IN THE CAGE.

Available through our VIP LightSpeed® platform, BusinessView makes it easy for cage and finance managers to measure the real-time performance of their credit and debit card cash advance, e-check and more. Clients can easily access transaction and trend data in real time and historical data up to 25 months.
 Learn More
global-payments-gaming-reports-1

GET UP AND RUNNING QUICKLY.

VIP Shield is an open-API solution that can easily integrate with any gaming system. The solution is accessible directly through our VIP LightSpeed® platform and automatically flags transactions for necessary compliance actions and posts MTL, NIL and chip log entries as needed. Additionally, the solution executes SAR and incident reporting as needed. 
 Learn More
VIP_Shield-1

ARE YOU IMPLEMENTING MULTIPLE SECURITY LAYERS TO PREVENT DATA THEFT?

The effective protection of consumer data requires a multi-layered approach that includes EMV, encryption and tokenization. That’s why our debit and credit card cash advance solution is EMV-ready, and encryption and tokenization are standard — with guest data never passing in the clear.
 Learn More
Headlines
marketing-playbook

MARKETING RESOURCE CENTER

We know guest engagement begins well before your guests arrive on property. That's why we've partnered with Engaged Nation to create exciting incentives that encourage guests to take advantage of your Global Payments products and services. Click on the Learn More ⇒⇒ link below to learn more about the guest engagement campaign at your property and to access additional resources to share with your guests and staff.

Learn More >

Get in touch to learn more

Contact Us
7201 W Lake Mead Blvd # 501,
Las Vegas, NV 89128
(702) 822-7200

Learn More

Subscribe to the Blog

Recent Posts

feature image
Online Capabilities for Simple Access to Funds
30 March, 2023
feature image
Connect with Global Payments Gaming Solutions at IGA 2023
23 March, 2023
© 2023 Global Payments Gaming Services, Inc., a division of Global Payments, Inc. Global Payments Gaming Services, Inc. is a registered ISO of Citizens Bank, N.A., Providence, RI. Global Payments Direct, Inc. is a registered ISO of Wells Fargo Bank, N.A., Concord, CA. Global Payments Direct, Inc is a registered ISO of BMO Harris Bank N.A.